Occasionally customers add the wrong address at checkout. If you need to change the address please email us ASAP at firstname.lastname@example.org. We cannot guarantee the change, but we will do our absolute best. Unfortunately we cannot change the address after it has already been shipped.
Some customers have received a package delivered email before the package actually arrives at their house. Unfortunately this is some weird discrepancy with USPS. If your package does not arrive in the next day’s mail, please let us know via email at email@example.com so we can check out the situation ourselves.
Though we try to give our customers the perfect product every time, sometimes it just doesn’t work out. If you’re less than satisfied with your order we want to know! If we can make it right email us at firstname.lastname@example.org.
If you'd prefer to just return the item touch we offer store credit or a full refund within 14 days, minus a handling fee of $2.95. Fill out the form at shopenat.com/a/returns and we'll send you a shipping label and instructions on what to do next!
All packages that ship USPS Priority include an insurance policy worth up to USD $50. ENAT is not responsible for damages that take place during shipping, including orders that are lost in transit. If you encounter a problem you can file a claim with USPS here.
Yes! We love to work with like-minded business and are always open to partnerships. If you’d like to propose an idea shoot us an email to email@example.com with a proposal and links to your online presence.